FAQs
Shipping
The shipping prices vary based upon carrier rates and the shipping location.
You can find exact shipping costs on the “checkout” screen. Be sure to input your full address, including the state drop down, to get accurate rates. These options are available to view before your order is placed, You may exit checkout after seeing the options if you choose.
Our direct to customer shipping rates reflect what we are charged by the carrier without additional handling fees.
Please Note: We are not able to ship to PO BOX addresses.
TrickorTreatStudios.com currently only ships to the US and Canada.
Please look for local Trick or Treat Studios dealers for your shopping needs outside of the US and Canada.
ATTENTION CANADIAN CUSTOMERS:
Orders to Canada require a longer processing times due to the paperwork and procedures for international shipping. We apologize for this additional wait time.
Customs fees and taxes are not included in international shipments. Additional payment may be required to receive your order. This payment request will be sent from the carrier. Any packages refused or abandoned at customs will not be refunded.
*If an international shipping address is entered at checkout, no shipping quotes will be displayed since we are not able to ship internationally.
Trick or Treat Studios is open Monday-Friday. Orders placed on Friday/Saturday/Sunday will start processing Monday/Tuesday. We are also closed on holidays.
Please note: We ship orders in the order they were received. Orders generally ship within 1-3 business days. This may be extended during the Halloween/busy season of July-October or during large product launches. Canadian orders also take extended processing time due to the paperwork and procedures required for international shipping.
We do not ship to PO Box addresses. If you enter a PO Box you may be contacted for a physical address in order for your order to be shipped.
We have a small but dedicated warehouse team and we work to fulfill orders as quickly as possible.
For orders that contain available items and backorder/pre-order items:
Available items will ship within the standard time frame with the shipping specification selected for the order.
Pre-orders will be shipped as they arrive with the shipping specification determined by Trick or Treat Studios.
You may also check the status of your order by logging into your account on trickortreatstudios.com
This is a violation of USA Customs Laws. Trick or Treat Studios will not fulfill any unlawful requests.
When your order has shipped you will receive an email notification that will include a tracking number for your order.
PLEASE NOTE: This is an automated email and may be incorrectly sorted into JUNK MAIL folders.
You may also check the status of your order by logging into your account on trickortreatstudios.com
Available items will be shipped with the shipping designation selected during check out, as soon as the processing period is complete. Pre-Order items may ship separately depending on when they are available.
Shipping time refers to the time your package will be in transit with the selected carrier once it is shipped and does not include the processing time for the order.
After placing your order, you can expect to receive an automated confirmation email promptly.
Orders on available items will ship within 1-3 business days.
Please note that Trick or Treat Studios operates from Monday through Friday, and no shipments are made on weekends or during most holidays.
Available items will ship according to the shipping preferences you selected during the checkout process. Any pre-order items will be shipped separately as they become available, with shipping preferences determined by Trick or Treat Studios.
Please be aware that shipping costs are determined by postal carriers and cannot be adjusted or discounted by Trick or Treat Studios. These costs depend on the weight and dimensions of the shipping box. We do not add handling fees.
Please note: We are not able to ship to PO BOX addresses.
Once your order ships, an automated email containing tracking information will be sent to you.
Pre-order shipping dates are estimates and are subject to changes depending on production and transit updates. The website listing will be updated to reflect changes in the estimated arrival date during production or transit as they are received.
For orders that contain available items and backorder/pre-order items:
Available items will ship within the standard time frame and according to the shipping specification selected for the order.
Pre-orders will be shipped, as they arrive, with the shipping specification determined by Trick or Treat Studios.
Please Note: We are not able to ship to PO Box addresses. If there is a PO box address on your order you may be contacted to give an alternate address.
Shipping prices are based on the weight and dimensions of the shipping box. These prices are set by the postal carriers.
We are not able to change their prices.
There are no additional handling fees added to the shipping prices.
Please Note: We are not able to ship to PO Box addresses.
We are unable to accept or ship international orders outside of Canada. We apologize for any inconvenience this may cause and thank you for understanding.
We are not able to change the shipping details on an order for in-stock items after it is placed. Please double check your shipping information to avoid lost package issues.
Pre-order address changes can be made since the items are not ready for shipping when the order is placed. All address changes must be submitted through Customer Support by email. To contact Customer Support, please click the "Contact" link on the left side of the website home page or email [email protected].
Please Note: We are not able to ship to a PO Box. If you have entered a PO box address you may be contacted to provide an alternate address for your order.
Shipping service is selected during check out. We offer 3 types of shipping timeframes:
Standard service (5-7 business days)
3 day service
Express service
Please note: Postal services may experience delays. We are not able to control these delays and are not updated with the details. Please check your tracking number with the carrier website to see any explanations of delays in transit service while the package is in their care.
Canadian customers may receive a request for additional payment from the postal service. This is a duty fee for the international order. Duty fees are collected by and given to Canada as part of the sales tax for purchasing internationally. Trick or Treat Studios does not collect duty fees or receive any part of them. Canadian Customs authorities will receive the full duty fee.
Customs will not allow your package to continue shipping to you without the payment.
Please Note: Duty Fees are not a result of the current tariffs that have been recently established. They are a part of international purchasing. We apologize for any confusion regarding this.
Last Chance
Last chance items are only available for a limited time and will not be re-stocked. These are items that we will no longer be producing.
Please Note: Last Chance items are not eligible for discount codes.
Masks
The sizes of the masks vary from design to design, roughly averaging 24"-25" in diameter around the forehead, which is considered "average".
PLEASE NOTE: All sales are final.
Returns or refunds are not available for items due to sizing. If you have concern regarding fit, we encourage you to shop in person at one of our many retail partner's locations.
We do not offer custom masks or any customizations of our products.
All masks are "one size fits most."
Size may vary in different mask styles, but most masks are approximately 24-25" around the forehead.
We do not offer custom masks or size variations.
Latex and vinyl masks can be displayed on a stand or a mannequin head.
Please avoid styrofoam mannequin heads to display latex masks. A chemical reaction can occur that may lead to the deterioration of the mask.
All of our masks are made from molds to ensure that the shape and structure are consistent within each type of mask.
The masks are hand painted, so some variation can occur in the paint details.
Depending on the mask the hair used may be a natural or synthetic fiber, or a fun fur type hair that is sewn on in wefts, or strips. Some spacing may be between wefts by design. This hair can be gently styled to help it to appear as it does in the picture if it has become disheveled during travel.
Wholesale
Contact our wholesale team here: https://trickortreatstudios.com/wholesalers
The team will respond with information including the details and benefits of becoming a Wholesale Vendor with Trick or Treat Studios!
Invoices can only be provided for customers that have applied to become an authorized retailer and have been approved officially.
Purchases made through the website cannot be invoiced, but an email receipt will be provided when the purchase is complete.
General Information
Corporate Headquarters:
1005 17th Ave.
Santa Cruz, CA 95062
Contact:
Customer Support: [email protected]
We do not offer customer support via phone. Please submit all messages by clicking the "Contact" link on the left side of the website or email [email protected]. Our team will respond within 1-3 business days. (Response times may take longer during large launches or our busy season of August-October.) Please continue to search our Support Center for immediate answers to most questions.
Gift cards are temporarily unavailable for purchase. We are working to resolve this issue and thank you for your patience and understanding.
If you have a gift card already and are having trouble with redemption, please contact customer support at [email protected]
Gift cards may be redeemed on www.trickortreatstudios.com only and follow California state expiration and redemption guidelines.
We do not offer public tours at this time.
There is not a physical store front at our distribution center. To view items in person, you must see them at one of our retailer's locations or at a convention. Thank you for understanding.
TERMS OF USE
Last updated February 26, 2021
AGREEMENT TO TERMS
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Trick or Treat Studios ("Company", “we”, “us”, or “our”), concerning your access to and use of the http://www.trickortreatstudios.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
USER REPRESENTATIONS
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
USER REGISTRATION
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
PRODUCTS
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
PURCHASES AND PAYMENT
We accept the following forms of payment:
- PayPal
- Discover
- American Express
- Mastercard
- Visa
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
RETURN POLICY
All sales are final and no refund will be issued.
PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
1. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
2. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
3. Use a buying agent or purchasing agent to make purchases on the Site.
4. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
5. Engage in unauthorized framing of or linking to the Site.
6. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
7. Make improper use of our support services or submit false reports of abuse or misconduct.
8. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
9. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
10. Attempt to impersonate another user or person or use the username of another user.
11. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
12. Delete the copyright or other proprietary rights notice from any Content.
13. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
14. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
15. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
16. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
17. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
18. Use the Site in a manner inconsistent with any applicable laws or regulations.
USER GENERATED CONTRIBUTIONS
The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.
Any use of the Site or the Marketplace Offerings in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site and the Marketplace Offerings.
CONTRIBUTION LICENSE
You and Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
GUIDELINES FOR REVIEWS
We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
SUBMISSIONS
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Marketplace Offerings ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
SITE MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and the Marketplace Offerings.
PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy: https://trickortreatstudios.com/privacy-policy. By using the Site or the Marketplace Offerings, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site and the Marketplace Offerings are hosted in the United States. If you access the Site or the Marketplace Offerings from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
TERM AND TERMINATION
These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE AND THE MARKETPLACE OFFERINGS (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE AND THE MARKETPLACE OFFERINGS OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Marketplace Offerings.
We cannot guarantee the Site and the Marketplace Offerings will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site or the Marketplace Offerings at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or the Marketplace Offerings during any downtime or discontinuance of the Site or the Marketplace Offerings. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or the Marketplace Offerings or to supply any corrections, updates, or releases in connection therewith.
GOVERNING LAW
These Terms of Use and your use of the Site and the Marketplace Offerings are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.
DISPUTE RESOLUTION
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a "Dispute" and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Santa Cruz, California. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Santa Cruz, California, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.
In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. The the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
CORRECTIONS
There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
DISCLAIMER
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
USER DATA
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
MISCELLANEOUS
These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.
CONTACT US
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
Trick or Treat Studios
1005 17th Ave
Santa Cruz, CA 95062
United States
Phone: 831-713-9665
These terms of use were created using Termly’s Terms and Conditions Generator.
The prices are displayed in US dollars.
As of September 1st, 2024 order cancellation is not available for orders containing in-stock items.
Pre-order items can be cancelled. There will be a 15% processing fee for every pre-order item or order cancellation.
Cancellation requests must be submitted through Customer Support. Any orders or items that have already been fulfilled cannot be cancelled.
Customer Support is available Monday-Friday via email or live chat.
Please allow 1-3 business days to receive an email response, as all requests are answered in the order they are received.
To submit a support request please click the "Contact" link located on the left side of the website or email [email protected].
We do not offer customer support by phone.
Please do not attempt to reach us by phone. Leaving voicemails may delay your support request.
Please do not submit multiple email support request messages. Submitting multiple requests prior to receiving a response email resets your message status to newly sent which further delays the response.
TrickorTreatStudios.com purchases are FINAL SALE.
Even though items are final sale, we are here to assist if something goes wrong! We are happy to help if there is an unexpected issue with your product. We offer exchange of items which arrive with defect or damage.
Due to the limited nature of our items, we encourage everyone to inspect their items upon delivery, and we require notice of defect/damage within 5 days of delivery to begin the exchange process. We cannot guarantee replacement availability.
Damaged or Defective items
Items that arrive with defects, or that have been damaged, can be exchanged. In these cases, our customer support team member will assist you in returning the damaged/defective item at our expense. If the product is no longer available, we will issue a full refund.
What isn’t covered under damage or defect...
Trick Or Treat Studios products are hand crafted and painted, which does result in small differences between each piece making them truly unique. These variations are not considered flaws. Any variation due to the hand-crafted nature of the product is not considered defect or damage.
Size/fit is not considered damage or defect. Costumes have sizing listed on the site or sizing is available upon request. Masks are made to be one size fits most. Due to the irregular shape of the masks we cannot offer size guides on the site. If you have concerns about sizing, we recommend shopping masks in person at one of our many trusted retail partners. We cannot offer exchange or refund due to the size of the item.
While packaging is styled to match your item, it is not considered a part of the purchase. Packaging will not be considered for replacement as defect or damage.
Order cancelation is not available for orders containing in-stock items.
Order cancellation will only be allowed for pending pre-orders.
There will be a 15% processing fee for every order cancellation.
Cancellation requests must be submitted via email to Customer Support. Any orders that have already shipped cannot be canceled.
TrickorTreatStudios.com purchases are FINAL SALE, we do not accept returns.
If there is an unexpected issue with your product, or there is concern that it is defective or damaged, please contact Customer Support by emailing us at [email protected].
Items that arrive with defects or that have been damaged can be exchanged. In these cases, our customer support team member will assist you in returning the damaged/defective item at our expense. If the product is no longer available we will issue a full refund.
What isn’t covered under damage or defect...
Trick Or Treat Studios products are hand crafted and painted, which does result in small differences between each piece making them truly unique. These variations are not considered flaws. Any variation due to the hand-crafted nature of the product is not considered defect or damage.
Size/fit is not considered damage or defect. Costumes have sizing listed on the site or sizing is available upon request. Masks are made to be one size fits most. Due to the irregular shape of masks we cannot offer size guides on the site. If you have concerns regarding size, we recommend shopping masks in person at one of our many trusted retail partners. We cannot offer exchange or refund due to the size of the item.
While packaging is styled to match your item it is not considered a part of the purchase. Packaging will not be considered for replacement as defect or damage.
Trick or Treat Studios does not offer item exchange after an approved order has been placed.
Additional items cannot be added to orders.
Trick or Treat studios does not accept returns for items based on size.
Costumes have size charts in the product images on the website. If you cannot find a size chart or have questions, please message our customer support for assistance.
Please compare measurements before placing an order as all sales are final.
Order cancellation is not available for orders containing in-stock items.
Pre-order items may be canceled. There will be a 15% processing fee for every order cancellation.
Cancellation requests must be submitted through Customer Support via email ([email protected]) or the site "Contact Us" form. Orders that have been fulfilled cannot be canceled. We do not guarantee cancellation availability as orders may ship during the communication process.
TrickorTreatStudios.com purchases are FINAL SALE.
We only offer exchange/refund of items which arrive with defect or damage.
We require notice of defect/damage within 5 days of delivery to begin the exchange/refund process. We cannot guarantee replacement availability.
Items that arrive with defects or that have been damaged can be exchanged. In these cases, our customer support team member will assist you in returning the damaged/defective item at our expense. If the product is no longer available we will issue a full refund.
Damage or Defect Policy Notes:
Trick Or Treat Studios products are hand crafted and painted, which does result in small differences between each piece, making them truly unique. These variations are not considered flaws. Any variation due to the hand-crafted nature of the product is not considered defect or damage.
Size/fit is not considered damage or defect. Costumes have sizing listed on the site or sizing is available upon request. Masks are made to be one size fits most. Due to the irregular shape of masks, we cannot offer size guides on the site. If you have concerns regarding fit, we recommend shopping masks in person at one of our many trusted retail partners. We cannot offer exchange or refund due to the size of the item.
While packaging is styled to match your item, it is not considered a part of the purchase. Packaging will not be considered for replacement as defect or damage.
Replacements are only available for items purchased directly through the website. If you have a defective item purchased from a retailer, please contact that retailer for resolution.
Orders for in-stock items process immediately. Due to this, we are not able to change orders for in-stock items in any way.
Items cannot be added to orders.
Items cannot be exchanged on orders.
Items cannot be canceled from orders.
Shipping addresses cannot be changed on the order.
We apologize for any inconvenience this may cause. Please double check your order before you submit it to avoid any issues.
*Shipping addresses for pre-order items can be changed since they are not able to process immediately as a pre-order. Items can be canceled with a 15% cancelation fee.
Trick or Treat Studios respects your privacy and is committed to protecting the security of your personal information. This privacy policy (“Policy”) describes how we at Trick or Treat Studios LLC (“Trick or Treat Studios,” “we,” “us,” and/or “our”) may collect, use, and disclose personal information that we obtain from you (“you,” “User,” or “Users”) or through www.trickortreatstudios.com and other websites, newsletters, and applications that link to this Policy (collectively, the “Websites”).
“Personal information” in this Policy includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a resident or a household. Personal information does not include publicly available information that is lawfully available to the general public.
Please read this Policy carefully to understand our policies and practices regarding your personal information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Websites or submit information to us. By accessing or using our Websites and/or submitting information to us, you agree with this Policy. This Policy may change from time to time (see Changes to This Policy). Your continued use of the Websites and/or provision of information to us after we make changes are deemed to be acceptance of those changes, so please check this Policy periodically for updates.
We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Websites from outside of the U.S., please be aware that information collected through the Websites may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in other jurisdictions may be different from those of your country of residence. Your use of the Websites or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set out in this Policy.
Users may find content on our Websites that link to the sites and services of our partners, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Websites. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
Types of Information We Collect
Personal Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users create online accounts, fill out a form, provide payment information and in connection with other activities, services, features or resources we make available on the Websites. Users may be asked for, as appropriate, name, phone number, payment information and/or email address.
Cookies and Website Analytics
When accessing and visiting our Websites, data may be collected from you through the use of cookies, which are sent to your computer and saved automatically. We use cookies primarily to maintain, operate, and improve your experience on our Websites, including to analyze website traffic and run analytics, remember your preferences, and optimize your experience by personalizing content.
While, many websites and applications, including our Websites, at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances, you can choose to have your browser warn you each time a cookie is being sent, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Like most websites, if you turn your cookies off, some of the features on the Websites may not function properly. You can also delete cookies already on your device via the settings of your web browser. To learn more about cookies please visit https://www.allaboutcookies.org/
How We Use Your Personal Information
Trick or Treat Studios uses your personal information:
In ways that you would expect us to based on why we collected it (for example to respond to your questions and comments and provide the services your request).
To identify and authenticate you, such as to determine and validate whether you are an existing user.
To communicate with you, such as sending you emails, invitations, newsletters, awareness campaigns, and announcements. If a User decides to opt-in to our newsletter/mailing list, they will receive emails that may include news, updates, related service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To maintain the safety, security, and integrity of our Websites and services, and for our own internal legal compliance purposes.
To protect the health and safety of our personnel, guests, and the general public.
For other purposes explained at the time of collection, or for other purposes consistent with the context of the collection of your information.
We may use information that does not identify you and could not reasonably be used to identify you (including information that has been aggregated, anonymized, or de-identified) for any purpose except as prohibited by applicable law.
How We Protect and Retain Your Information
We use appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information.
Information necessary to provide services is maintained to comply with our legal obligations.
Notice Regarding Minors
We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of the Websites is directed to children. By using the Websites, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If you learn that a child has provided us with personal information in violation of this Policy, or you are under 18 and would like information provided to us removed, please alert us at [email protected].
Changes to This Policy
We reserve the right to modify this Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting. When we make changes to this Policy, we will post the updated policy update the Policy’s effective date. Your continued use of our Websites following the posting of changes constitutes your acceptance of such changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: [email protected].
This Privacy Policy was Last Updated: October 7, 2024
At Trick or Treat Studios, your trust is our top priority. We’ve recently been made aware of a fraudulent website using a variation of our URL to impersonate our brand. To help you shop with confidence and avoid being scammed, here are answers to common questions and guidance to protect yourself.
1. How can I ensure I’m shopping on the official Trick or Treat Studios website?
Our official website is www.trickortreatstudios.com. Please double-check the URL in your browser before making a purchase. Look for these signs of authenticity:
- Our exact domain name (no extra words, characters, or alternate spellings).
- Professional product pages featuring accurate descriptions, images, and pricing.
2. What does the fraudulent site look like?
The fraudulent website may:
- Use a URL that is similar to ours but includes slight misspellings or added words (e.g., "trickor-treatstudios.com" or "trickortreatstudio.net").
- Offer prices or promotions that seem "too good to be true."
- Contain grammatical errors, incomplete content, or low-quality images.
If you encounter a suspicious site, please let us know at [email protected] so we can investigate.
3. What should I do if I’ve already placed an order on a fraudulent site?
If you believe you’ve made a purchase on a fraudulent site:
- Contact your bank or credit card provider immediately to dispute the charge.
- File a complaint with your local consumer protection agency or the Federal Trade Commission (FTC) at reportfraud.ftc.gov.
4. How can I stay safe while shopping online?
To protect yourself:
- Always shop directly through www.trickortreatstudios.com or trusted retailers.
- Be cautious of unsolicited emails, ads, or social media posts that direct you to unfamiliar sites.
- Verify deals or promotions through our official social media accounts:
- Instagram: @trick_or_treat_studios
- Facebook: Trick or Treat Studios Official
5. Does Trick or Treat Studios take responsibility for orders placed on fraudulent websites?
Unfortunately, Trick or Treat Studios cannot take responsibility for orders placed on fraudulent websites. If you have any doubts about a website’s authenticity, contact us before making a purchase at [email protected]. If your email inquiry delays your purchase causing you to miss a deadline for an authorized promotion on our real website please let us know. We will make special accommodations if possible.
6. How does Trick or Treat Studios handle reports of fraudulent websites?
We take these matters seriously and work to have fraudulent websites removed as quickly as possible. Your vigilance helps us protect the community. Please report any suspicious sites to us directly at [email protected].
Thank you for being a loyal fan of Trick or Treat Studios. Together, we can help keep your online shopping safe and secure!
Retailer Purchases
Our customer support team can only assist with orders placed with Trick or Treat Studios website directly. We do not have any access to order information from retailers who carry our products. If you have an issue related to an order or a product that was purchased from a retailer, please contact the retailer directly for assistance.
We do our best to vet retailers before we open a business relationship with them, and to discontinue relationships if we are made aware of unethical practices. We, however, have no tie to or responsibility for orders placed for our products with other retailers.
Accounts
If you have not received the password reset email, it may have gone to the junk or spam folder.
If you are not able to locate it and have requested it several times, the account may become locked. If that happens, please contact customer support through the "Contact Us" link at the bottom of the website home page or email [email protected] for assistance.
Discounts
Certain items are not eligible for sales, promotions, or discount codes. These items include replica dolls, figures, and life-sized props.
New release items may also be excluded.
Discount codes may be applied. Only one discount code will be accepted per order and they cannot be combined with site sales or other discounts. Some items may not be eligible for discounts.
If you are having trouble with your discount code, or it did not apply to your order correctly, you can contact customer support at [email protected] or through the "Contact Us" link on the website.
We have a rewards program!
You can sign up for the reward program by clicking the "Rewards" link located at the bottom of the menu on the left side of the website home page, or this link: https://trickortreatstudios.com/pages/rewards">https://trickortreatstudios.com/pages/rewards
You can earn rewards for signing up, future purchases and more!
Payment
Every purchase will include the required state sales tax, per government tax regulation. This is generated automatically during the check out process.
The payment plan options are available through Shop Pay. You can make this decision during the check out process.
Payment plan charges may appear on your financial record as Affirm.
Please ensure the billing address matches that on file with your card company and check the entry for additional spaces before or after words. These are the two most common causes of erroneous card declines. If neither apply to your transaction we recommend using a different card or contacting your credit card company. For security reasons we are unable to override a card decline on the website.
Pre-Orders
A pre-order item is a new product that is in production and has not yet arrived at our warehouse or an existing item that has sold out and we are awaiting a restock shipment.
We open pre-orders for new items early in the pre-production process to allow customers the ability to secure an item in advance and allow time for us to adjust to meet demand. This process ensures customers can purchase without concern about the item being sold out and helps to prevent price gouging by after-market sellers taking advantage of a limited supply.
Images of new pre-order items are often of the prototypes the production is based upon. We update photos along the way as we have production samples to share. We often use molds, props, and costume pieces from the film to create our products. You can find specific item details and artist information on item pre-order pages. Some revisions may occur during the production process. These revisions are not considered defects and do not qualify for a discount or refund.
Estimated shipping dates are listed on the product page at the time of purchase. These dates are subject to change if there are updates regarding a production or transit delay.*
PLEASE NOTE:
For orders that contain available items and pre-order items:
Available items will ship right away according to the shipping specification selected for the order.
Pre-orders will be shipped as they arrive with the shipping specification determined by Trick or Treat Studios.
Pre-order items have estimated shipping dates listed on the product page on the day you make your purchase. We update the date on the product page if there is a delay.
Estimated shipping dates listed are subject to change.
PLEASE NOTE:
For orders that contain available items and backorder/pre-order items:
Available items will ship within the standard timeframe and with the shipping specification selected for the order.
Pre-orders will be shipped, as they arrive, with the shipping specification determined by Trick or Treat Studios.
Estimated shipping dates are listed on the product page at the time of purchase. This date is thoughtfully estimated by our production and shipping teams when the pre-order is listed on our website but is subject to change. We have listed some of the variables that may cause delay below to offer transparency in the process.
• Production delays: We work with multiple factories to produce our products. These factories may experience unforeseen circumstances which could cause a change in our production timeline. These circumstances include, but are not limited to, supply shortages or events that negatively impact factory staffing (i.e. extreme weather or pandemic).
• Quality control: We sometimes make revisions or improvements to the product during the production process. Any revisions made are to ensure the quality of the end product. We prioritize product quality and will proceed to make these revisions even if they may impact ship dates.
• Shipping & Customs delays: Weather or other unpredictable events can cause shipping delays. Customs delays can sometimes prevent shipments from arriving at our warehouse on schedule. These types of events can also affect shipments from our warehouse to our customers.
For orders that contain available items and pre-order items:
Available items will ship right away according to the shipping specification selected for the order.
Pre-orders will be shipped, as they arrive, with the shipping specification determined by Trick or Treat Studios.
We ship out all orders in the order we receive them. Large launches can take time to pack and ship resulting in some customers receiving their items before others. When your order has been processed, you will receive an automated email with tracking information.
Some email servers may filter shipping notification into the junk folder. Please check spam or junk folders if you think you are missing a shipping notification.
PLEASE NOTE:
For orders that contain available items and pre-order items:
Available items will ship right away according to the shipping specification selected for the order.
Pre-orders will be shipped, as they arrive, with the shipping specification determined by Trick or Treat Studios.
No news is good news!
Any changes to estimated dates will be communicated to customers via email when the delay exceeds 4 weeks.
We do not wish to send out incorrect information and wait until all information is fully confirmed before updating. These emails are sent in batches and can sometimes end up in spam/junk folders due to email service filters.
Please reference the date listed on the product page.
We are happy to share in-production photos when we have them available. We do not guarantee any photos during the production process of any item.
Payment is processed at the time the order is placed, not at the time of shipping.
Thank you for your interest in one of our pre-order items, we do make the pre-order option available for quite some time to allow customers to arrange payment without risk of losing their spot.
PLEASE NOTE:
Estimated shipping dates are listed on the product page at time of purchase. This date is subject to change.
For orders that contain available items and pre-order items:
-Available items will ship right away according to the shipping specification selected for the order.
-Pre-orders will be shipped as they arrive with the shipping specification determined by Trick or Treat Studios.
We are making improvements to our backend order processing systems. We are unable to accept any new pre-orders into the systems during these upgrades.
No, this does not impact any existing pre-orders. If you have already placed a pre-order, it will be processed and fulfilled as scheduled.
All pre-orders are currently closed. If you were not able to place a pre-order, you will be able to purchase the item when it becomes available and an in-stock item.
Inventory Status and Sold out Items
As part of our ongoing site upgrades, we are updating our inventory management systems, this may result in more items showing as sold out than usual. These updates are designed to improve your shopping experience, and we appreciate your patience during this time.
Yes, our inventory is cycling and will be updated regularly. We recommend checking back often, as items that are currently sold out may become available again soon.
Please note: Last chance items will not be restocked once they have sold out.
You can use our "Notify me when available" link available on the product page of the sold out item. By clicking this link and entering your email address, you'll receive an automatic notification as soon as the item is back in stock.
Additionally, we suggest signing up for our newsletter or following us on social media for broader updates on restocks and new product arrivals.
The upgrades are focused on improving our site and inventory systems, and they will not impact any existing orders. Your current orders will be processed as usual.